7game casino FAQ –
Your Questions Answered

You must be at least 21 years old to create an account at 7game casino. Age is verified through KYC document submission before any withdrawal is processed. Accounts belonging to players under 21 will be permanently closed.

No. Each player is allowed one active account only. Creating duplicate accounts is a violation of the Terms and Conditions and will result in the closure of all associated accounts. If you have forgotten your login details, contact support rather than registering again.

A valid government-issued Philippine ID is required – acceptable documents include a PhilSys National ID, passport, driver's licence, or SSS/GSIS ID. Documents must clearly show your full name, date of birth, and photo. KYC is completed once before your first withdrawal.

Contact the 7game casino support team. They will verify your identity using your registered details before helping you regain access. Do not attempt to create a new account – duplicate accounts will both be closed. Support is available 24/7 in English and Tagalog.

Yes. Contact the support team to request changes to your registered contact details. For security purposes, identity verification is required before any changes are applied. Keeping your mobile number current is important because it is used for OTP login and account security alerts.

Deposits and withdrawals are processed in Philippine Peso (PHP) only. Supported methods include Philippine bank transfer via online or mobile banking, InstaPay, PESONet, and local e-wallets such as GCash and Maya. Credit cards and cryptocurrency are not accepted for gaming transactions.

Most deposits via e-wallets and InstaPay are credited quickly. Bank transfers via PESONet may take longer depending on the sending bank's processing schedule. If your deposit has not reflected after the expected timeframe, contact support with your transaction reference number.

Go to the withdrawal section in your account and select your registered payment method. Withdrawals are released to the verified account registered in your name only – third-party transfers are not permitted. KYC must be completed before your first withdrawal is processed.

Processing times can vary depending on the payment method, pending KYC review, or additional security checks on your account. If your withdrawal is significantly delayed beyond the stated timeframe, contact support with your withdrawal reference number and they will look into it.

7game casino serves Philippine players exclusively, so all accounts and transactions operate in Philippine Peso. There is no currency conversion, no foreign exchange fees, and no need to use foreign payment methods. What you deposit in PHP is exactly what shows in your balance.

The game lobby includes online slots from leading providers, live casino tables with real dealers, eBingo rooms, and a full sports betting section covering PBA, NBA, boxing, football, volleyball, and esports. Sports betting is available on both pre-game and live in-play markets. Visit Slot Games or the Slots section for the full catalogue.

Yes. 7game casino is fully accessible through mobile browsers on Android and iOS. No app download is required. The platform is optimised for mobile screens so you can play slots, bet on sports, or join a live table from anywhere in the Philippines, whether you're in Manila, Cebu, Davao, or Quezon City.

The sports section covers basketball (PBA and NBA), boxing, volleyball, football (local and international leagues), esports, and other major international events. Markets include match winner, totals, handicap, and in-play betting on selected events. Odds are in PHP and all bets are placed from your account balance.

eBingo at 7game casino follows standard bingo formats played through an online interface. Players join active rooms, purchase cards in PHP, and numbers are drawn automatically. Multiple cards can be played simultaneously. Winnings are credited to your account balance immediately upon the conclusion of each game.

Slot games at 7game casino use RNG (random number generator) technology from their respective providers to determine outcomes. Live casino games are streamed in real time with real dealers and physical equipment. The outcome of every game involves chance – no result is predetermined or guaranteed. Gaming is entertainment, not a reliable source of income.

The VIP programme rewards players based on their activity on the platform. Each session contributes to your tier progression. Higher tiers unlock benefits such as priority withdrawals, dedicated account management, and access to exclusive offers. Every registered player starts building their tier from their first bet.

No separate application is required. All registered players are automatically enrolled in the VIP programme. Tier progression is based on your activity and is tracked automatically in your account dashboard. You can view your current tier and progress at any time after logging in.

VIP tiers at 7game casino are maintained based on activity within defined review periods. Extended inactivity may affect your tier level. For specific details on how tier reviews work for your account, log in and check the VIP section or contact the support team.

Your account is protected by SSL encryption on all pages and transactions, OTP verification on login from new devices, and KYC checks before withdrawals. You can also enable login notifications so you are alerted any time your account is accessed from an unfamiliar location or device.

No. 7game casino will never ask for your OTP, password, or full payment details through chat, email, or SMS outside of the official login process. If you receive a message asking for this information, do not respond and report it to support immediately. This is a phishing attempt and is not from 7game casino.

Your data is used for account management, payment processing, and legal compliance purposes only. It is stored securely and never sold to third parties. For full details on data handling, read the Privacy Policy.

Yes. Daily, weekly, and monthly deposit limits can be set from your account settings at any time. Lowering a limit takes effect immediately. Requests to raise a limit are subject to a mandatory waiting period before they activate. This intentional delay gives you time to reconsider.

A cooling-off period is a short temporary break from gaming – 24 hours, 7 days, or 30 days. During this time, your account is restricted from placing bets or deposits. You can set this immediately from account settings. It is useful when you want a brief pause without committing to a longer self-exclusion.

Contact the 7game casino support team to request self-exclusion. You can choose a period of 6 months, 1 year, or permanent exclusion. The exclusion is processed within 24 hours and cannot be reversed during the active period. Any remaining balance can be withdrawn even during exclusion. See the Responsible Gaming page for full details.

The first step is to use the responsible gaming tools in your account – set limits, activate a cooling-off period, or request self-exclusion. Talk to someone you trust. If you feel gaming is significantly affecting your finances, relationships, or daily life, it is important to seek support. The 7game casino support team can help you access account restrictions immediately. Gaming is entertainment – it should not feel compulsive or cause financial harm.